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Obtain A Position which I will utilize my experience and education combined with problem solving and communication skills.
Supervisor/Technical Support/Service Technician(American Barcode Corporation 1998-Present):Service Technician responsibilities include repair, maintenance, and technical support of numerous brands of bar-coding printers, scanners, data collectors, including RF network access points and hand held computers, adding value to our products for our customers. Front line Technical support technician for one of our largest customers. Travel to numerous locations on customers premise's to perform site-survey, adding benefits for our customers giving our service department resources for additional income. Factory trained from numerous manufacturers of bar-coding equipment, allowing discounts from manufacturers and helping achieve higher profit margins. Train other technicians on the repair and maintenance of bar-coding equipment, improving productivity and turn-around times. Travel to customer's sites for the repair and maintenance of bar-coding equipment on service calls, reducing our customer's downtime. Involved in every aspect of the service department including, Scheduling service calls, ordering parts, and performing inventories as well as selling service contracts. I am also responsible for controlling our backlog report, giving our department flexibility in scheduling, and staying on top of our customers needs
Sr. Service Tech/ Groupleader(Scientific Atlanta 1991-1998):Senior Service Technician responsibilities include Assisting S/A engineering in the development of test equipment and procedures, increasing profit and percentage of repair. Defining test procedures for undocumented equipment, increasing productivity. Train numerous technicians on the repair of equipment, improving productivity. Assisting customers regarding equipment problems, and suggesting possible solutions. Travel to remote locations for the set-up and repair of equipment, increasing customer base. Assisted Management in obtaining ISO 9000 compliance, by defining test procedures.Group leader responsibilities include supervision of 11 repair teams and an assembly group. Direct personnel in department policies and objectives, reducing safety hazards. Control inventory for all material in the department's stockroom including fixed assets. Advise the Manager on the needs, capabilities, and performance of employees in the group.